Help & feedback
We’re here to help
Questions about a design, download, or Etsy order? Send us the details and include your O3D design reference when you have one.
Email support
Email is the best way to request help or report a problem: support@oceantide3d.ca.
You can also follow or message @oceantide3d. Please do not send private management tokens or sensitive personal information in a social-media message.
Helpful details to include
Tell us which browser and device you used, the step where the problem appeared, and what you expected to happen. A screenshot can help. Never include passwords, payment details, or your private saved-design management token.